Batjee is committed to safe and enjoyable gaming
At batjee, the safety and well-being of every player is our highest priority. We believe gaming should be a source of entertainment — not stress or problems.
Learn About Our Responsible Gaming Principles
We work to ensure that gaming on the batjee platform always remains enjoyable and controlled.
Play Mindfully
Gaming should be a recreational activity, not a guaranteed path to financial gain. batjee always advises that you only play with an amount of money that, if lost, will not cause any problems in your daily life. Assess your financial situation and set limits accordingly — and do not go beyond them. Never think of gaming as a way to pay off debts or earn money. Set a clear budget before each session and stick to it.
Set Personal Limits
On our platform, you can easily set daily, weekly, or monthly deposit and wagering limits. Once a limit is set, it takes effect immediately and cannot be changed before the specified period ends, protecting you from impulsive overspending. Increasing a limit requires a waiting period of at least 7 days, while reductions take effect immediately. By using this feature, you keep your gaming experience entirely under your own control. We believe that free and informed decisions are the foundation of the best gaming experience.
Take a Break When Needed
If you feel gaming is getting out of hand, you can place your account on a break for a set period at any time. You can choose a cooling-off period ranging from 24 hours up to 6 months. During this time you will not be able to place bets or make deposits, but your account will remain secure. Before returning after the break, ask yourself — are you truly ready, and is gaming still just for entertainment? Taking a break to protect your mental health is a sign of courage, not weakness.
How to Self-Exclude
If you feel that gaming is having a negative impact on your life, self-exclusion can be a powerful step. Contact our support team and we will deactivate your account immediately. The self-exclusion period can be set from 6 months to permanent. During this time, no promotional emails or notifications will be sent to you, and any attempts to open a new account will be identified and blocked. We respect your decision and are fully committed to supporting you through this process.
Recognizing the Signs of Problematic Gaming
If you notice any of the following signs in yourself, it is important to take action promptly.
- Feeling the urge to keep playing in order to recover lost money
- Being unable to stop gaming, or feeling restless after stopping
- Prioritizing gaming over family, friends, or work
- Borrowing money or taking loans for gaming
- Lying to or hiding from family about gaming
- Feeling irritable or depressed when not gaming
- Spending money on gaming by cutting back on everyday essential expenses
- Gaming for long hours while skipping sleep or meals
If you notice one or more of the above signs in yourself, don't delay — contact our support team or seek professional help. Acknowledging the problem is the first step toward a solution.
Keep your gaming in your own hands
Batjee provides you with multiple effective tools to keep your gaming experience fully under control.
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased before the designated period ends. This tool automatically protects you from spending beyond your budget. You can change or lower the limit at any time from your account settings. Regularly reviewing your deposit limits is part of a healthy gaming habit.
Bet Limits
Set the maximum amount for each individual bet and your own daily total bet limit. By using this feature, you will never find yourself placing a large impulsive bet in the heat of the moment. Once limits are set, the system will automatically reject any excess bets. Limits can be lowered at any time, but increasing them requires a 7-day waiting period. Setting responsible bet limits keeps your gaming experience enjoyable over the long term.
Time Limits
Decide in advance how many hours a day you will spend gaming, and the platform itself will not allow you to exceed that time limit. You will receive a notification 15 minutes before your time is up so you can prepare. Once the limit is reached, your session will end automatically. This tool is highly effective for avoiding excessive gaming, especially late at night. Setting a time limit is a smart habit for maintaining balance with family and work.
Reality Check
At set intervals, a message will appear on screen reminding you how long you have been playing and how much you have spent in total. These notifications keep you connected to reality and prevent you from becoming overly absorbed. Reality checks can be activated at any interval — 30 minutes, 1 hour, or 2 hours. At each check, you can choose to continue or end your session. This is one of the most popular safety features among responsible gamers.
Cooling-Off Period
If you feel like you need a break, activate a cooling-off period ranging from 24 hours to 6 months. During this period, both logging into your account and placing bets will be temporarily suspended. Once the break period ends, your account will be reactivated automatically, but you can also extend the duration if you wish. Once a cooling-off period begins, it cannot be cancelled midway, which keeps your decision firm. Many players return to gaming feeling refreshed after using this break.
Permanent Self-Exclusion
If you feel you need to stay away from gaming for the long term, choose the permanent self-exclusion option. Once activated, the account will be closed indefinitely and a specific verification process must be followed to reopen it. No bonuses, promotions, or marketing messages will be sent during the self-exclusion period. We show the utmost respect and support to players who take this step. Ensuring your mental and financial well-being is our responsibility.
Age Verification & Minor Protection
Opening an account or gaming on batjee is strictly prohibited for anyone under the age of 18.
Age Verification at Registration
Age verification is mandatory during every new account registration. Age must be confirmed using a government-issued ID, passport, or birth registration certificate. If a user is found to be under 18, the account will not be approved and no deposits will be possible. Verification information is stored with the highest level of security and is not shared with third parties. This process ensures that our platform is operated exclusively for adults.
Family Protection
If you have children or minors at home, it is recommended that you use parental control software on your devices. Never share your batjee account password, and do not leave your device unattended while logged in. If a minor attempts to access the platform in any way, the account will be suspended immediately upon detection. Raising family awareness is the most effective protection measure. We urge all parents to stay informed about their children's digital activities.
Start Responsible Gaming — Step by Step
Make your gaming experience completely safe in just a few simple steps.
Verify Your Account
First, complete your identity and age verification. This is not just a platform requirement — it is important for your own protection as well. Once verified, you will have access to all features and your account will be secured. Simply upload a photo of your national ID or passport to begin the process. Verification is typically completed within 24 hours.
Set a Budget
Decide in advance the maximum amount you will spend on gaming each month. Never set this budget from funds meant for essential expenses such as food, rent, or utility bills. Activate a deposit limit from your account settings to prevent excess funds from being added. Sticking to a healthy budget keeps gaming enjoyable in the long run. At the end of the month, review your budget and adjust if necessary.
Activate Protection Tools
Activate the deposit limit, bet limit, and time limit — all three tools together. Each tool protects you from a different angle, and using them together provides maximum protection. Keep reality check notifications on so you stay aware even while playing. It only takes a few minutes to set up these tools, and they can be reviewed at any time. Starting your gaming with a secure setup is the smartest move.
Review Regularly
Every month, review your gaming history and spending, and ask yourself — is gaming still just for fun? If you feel like you're losing a bit of control, don't hesitate to lower your limits or take a cooling-off period. Talk openly with friends or family about your gaming habits. Never hesitate to seek professional advice when needed. Regular self-review will always keep you safe and healthy.
Support & Professional Counseling
You are not alone — batjee and various professional organizations are always by your side.
Batjee Support Team
Our specialist support team is available seven days a week, twenty-four hours a day to address any questions or concerns you may have. Any discussion related to responsible gaming is completely confidential and we never judge. You can contact us directly via live chat, email, or phone. We will assist with setting limits, self-exclusion, or the account closure process. Ensuring your well-being is our highest priority.
Contact Us NowProfessional Support Organizations
Professional mental health counselors and organizations can play a highly effective role in addressing problematic gaming. International organizations such as Gamblers Anonymous and GamCare provide online support in Bengali. Speaking with a professional therapist helps build your mental strength and self-control. Seeking help is not a sign of weakness — it is proof of self-awareness. Whenever needed, the batjee support team will help connect you with the right organization.
Contact via Email
For any questions, concerns, or support related to responsible gaming, write to our dedicated email: [email protected]. Our responsible gaming specialist team typically responds within 24 hours. Your personal information and conversations remain completely confidential and no information is shared with third parties. You can reach out directly by email for self-exclusion requests, limit changes, or mental health support. We treat every message with the utmost seriousness and do our best to ensure your well-being.
Build Healthy Gaming Habits
Responsible gaming is not limited to setting limits — it is part of an overall healthy lifestyle.
Play at Set Times
Follow a fixed daily gaming schedule and avoid accessing the platform outside those hours. Try not to game late at night or when under stress, as your decision-making ability is weakened in those states. Avoid gaming before completing your morning tasks, and always prioritize family time. A well-structured schedule prevents gaming from becoming a harmful part of your life. Take regular breaks and refresh your body and mind after each session.
Protect Your Mental Health
When you lose, don't get discouraged — think of gaming as a leisure expense, just like spending on movies or restaurants. Enjoy each session independently without attaching emotions to wins and losses. Outside of gaming, engage regularly in exercise, reading, or hobbies to maintain your mental strength. Keep your social relationships with friends and family strong, and never let gaming replace your social life. Escaping into gaming when stressed or lonely makes the situation worse — focus on addressing the root of the problem.
Tell Someone You Trust
Let a family member or trusted friend know about your gaming habits, as transparency creates accountability. Observation by those close to you can often identify problems more effectively than you can yourself. If someone expresses concern about your gaming, listen to them seriously and avoid being defensive. Family members can also contact our support team if they are concerned. Building a supportive environment is the strongest foundation for responsible gaming.
Frequently Asked Questions
Answers to common questions about responsible gaming are provided below.
After logging into your account, go to the "Account Settings" section and find the "Responsible Gaming" tab. There you will find options to set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately and cannot be increased before the designated period ends. However, limits can be lowered at any time and will take effect immediately. If you experience any issues, our support team will assist you step by step.
Yes, any withdrawable balance in your account will be returned to you before self-exclusion is activated. The account will only be deactivated after the withdrawal process is complete. Applicable terms and conditions apply for bonus balances or conditional funds. The entire process typically takes 3–5 business days. If you have any questions, contact [email protected].
During the cooling-off period, you will not be able to log in to your account and no betting or deposits will be possible. However, once the period ends, your complete gaming history and balance will remain intact. No promotional emails will be sent during this time. If you urgently need to withdraw your balance, contact the support team. A cooling-off period cannot be cancelled midway, so choose the duration carefully and make a conscious decision.
Start by speaking calmly with them and expressing your concerns without judgment, as criticism only pushes people further away. Encourage them to seek professional help and, if necessary, contact the support team together. Organizations like GamCare or Gamblers Anonymous also provide counseling for family members. You can inform our support team about the situation yourself, and we will help while maintaining confidentiality. Remember, the right support at the right time can change a life.
Batjee follows a strict age verification process at registration and under no circumstances allows anyone under 18 to open an account. Advanced technology is used to automatically detect attempts to register using fake IDs or false information. If there is any suspicion of an underage user on an account, it is immediately suspended and investigated. We recommend all parents install parental control software on their children's devices. Our commitment to child protection is unwavering and we make no compromises on this matter.
Secure Your Gaming Today
Log in to your account at batjee and activate the responsible gaming tools. We are always by your side for a safe and enjoyable gaming experience. If you need any help, our support team is always ready.